I got the notice I was qualified for a Covid booster and given the options of booking online or by phone. Thought I'd save time for me and the handler by doing it online. No.

Had my NHS no. ready but was repeatedly sent round a loop asking about cookies no matter which button I pressed. Gave up!

So, tried 119. What alot of alternatives and endless pressing of 1 or 2 as options? However, finally human contact. Sam was the delightful lady who handled my call. She efficiently processed our details and both my wife and I were given appointments for the same time and venue in 5 days time. The whole process took 13 minutes and 10 seconds. Great service once you make human contact. Thank you Sam.